Kitzuma Cycling Logistics Goes National with Coast-to-Coast Shipping
January 14, 2021
Upstart bike-shipping brand well ahead of schedule; will begin shipping nationwide next week with a group of renowned brands
Asheville, North Carolina (January 14, 2021) — Only a few months after their official launch – and well ahead of schedule due to high demand – Kitzuma Cycling Logistics will begin offering national coverage on January 25th with its fully-built, ready-to-ride bike shipping service.
After operating a successful pilot program in the eastern half of the country with a major multi-brand bike group, they’ll begin shipping nationwide next week with that client. Another new client, a renowned bike brand based in Utah, is currently under a pilot program that will go national as well. On January 25th they’ll open national service to other potential clients across the country.
While delivering east of the Rockies over the last few months, much of that around the Southeast, where they’re headquartered, they’ve been steadily building the framework for a hub-and-spoke-based national network, and they’re ready to roll it out. A handful of major hubs spread across the country, working in conjunction with regional hubs that will ‘spoke’ out from there, will give Kitzuma efficient access nationwide.
“Starting next week, Kitzuma trucks can pick up a bike from a manufacturer’s dock in, say, California and deliver them through our network to a customer in Boston,” says Taylor Essick, Co-Founder/CEO. “And of course that works vice versa or anywhere in between. As we actively onboard new clients across the country, we’ll be ready to handle their needs no matter where they do business. And in most cases, the entire process takes a total of just 3-6 days at a similar cost to the big-name shippers.”
But top-notch service is every bit as important as speed and coverage with Kitzuma. “What we offer takes the uncertainty of a middle man and shipping bikes in cardboard boxes out of the equation,” adds Essick. “Bikes are moved via our national fleet of specially equipped vans and trucks – all exclusively owned and operated by Kitzuma and its employees – so only Kitzuma personnel will ever handle the products. All bikes will be picked up fully built and will remain that way through final delivery.”
“Our dispatch team is in regular contact with recipients to coordinate delivery,” adds Co-Founder/COO Chris Cosgrove, “Additionally, our specially trained drivers communicate with recipients on delivery day, and they can even help individual consumers with final setup of the bike like seat height, suspension sag, and other basics. We’re thrilled to be able to offer our services to the handful of brands who were forward-thinking enough to be early adopters, and we’re confident others will follow suit soon based on the steady influx of inquiries from others across the country.”
Kitzuma’s model for shipping bikes, whether for B2B or B2C, is unique and entirely new in the industry: Traditionally a manufacturer must build up a new bike, break it down to box it up, then hand it off to a shipping company to deliver it via truck and/or air cargo. After all that the recipient must again unbox and rebuild the bike. Equally important is the transparency of the process; the crew is regularly in touch with the shipper and receiver to ensure the best experience.
“To go along with the overall white-glove service, our company has also invested heavily in building a technology platform to maximize efficiency, tracking, and communication between parties,” says Co-Founder and CITO Tony Eggers. “Everyone on both sides of the equation is kept in the delivery loop from start to finish.”
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We pick up bikes at the source and deliver them over-the-road directly to the consumer, whether you’re a brand, individual, local cycling club or team, or retailer. We can even provide logistical support for your demo event, including basic mechanic services if requested. Our specially equipped vans allow each bike to be individually racked and covered. We guarantee our customer’s bikes will arrive in perfect condition every time, on schedule, and immediately ready to ride! Learn more about us at https://www.kitzuma.com