Job Title: Technical Support Specialist
Location: Louisville, CO
Company: Race Result Americas, Inc.

About Us:

Race Result Americas powers the races you love – from neighborhood 5ks and backyard motocross events to world-class marathons and professional sports. We build and support cutting-edge timing technology that keeps events running smoothly and results accurate down to the millisecond.

The Role:
We’re looking for a Technical Support Specialist who thrives on solving problems, helping customers, and being part of the action behind live events. This isn’t your typical desk support job – you’ll be troubleshooting timing software one minute and helping a race go off without a hitch the next.

If you enjoy a mix of tech, teamwork, and the occasional race-day adrenaline, you’ll fit right in.

What You’ll Do:

* Be the go-to expert for customer support questions via email, phone, and chat
* Troubleshoot hardware, software, and network issues related to race timing systems
* Onboard new customers to help them have successful timing experiences
* Support live events remotely (and occasionally on-site) to ensure everything runs smoothly
* Create helpful guides, FAQs and documentation to make customer’s lives easier
* Work closely with our sales team, as well as our product and engineering teams to improve our tools and systems
* Become the liaison between our customers and the engineers at our headquarters
* Learn something new all the time – no two events (or support cases) are the same

What you bring:

* Bachelor’s degree in a technical field (or equivalent experience)
* Experience with race timing systems or hands-on experience in the event industry
* A knack for troubleshooting and solving technical problems under pressure
* Strong understanding of networking, hardware setup and software systems
* Strong communication skills – you can explain technical things in a human way and are able to support a wide range of customers
* A calm, can-do attitude (especially when race day gets hectic)
* Willingness to occasionally travel and work weekends for event support
* Ability to work independently and manage multiple priorities across time zones

Bonus Points If You:

* Have used Race Result or similar timing technologies
* Have worked endurance events or are an athlete yourself
* Speak Spanish, French, Portuguese or German
* Love the energy of race day as much as we do

Why You’ll Love It Here:

* You’ll play a direct role in making events successful and memorable
* Work with a team that’s passionate, supportive, and a little obsessed with split times
* Flexible work environment with opportunities to get out in the field
* A job that’s equal parts tech, people, and real-world impact
* Competitive salary with performance-based incentives and company profit share
* Option to become a company shareholder
* Generous benefits (401k/HSA), flexible work hours and vacation time

How to Apply:
Send us your resume and a quick note about your experience with timing systems or events – and tell us your favorite race.